Warranty
Policy

Genuine BYPOLAR products are covered by a limited warranty for one year from the original date of purchase. The warranty applies to the first retail purchaser and is valid within India.

A dated invoice or order confirmation from BYPOLAR or an authorised seller is required for every claim.

The warranty covers manufacturing defects in materials or workmanship that prevent the product from operating as intended under normal use during the warranty period.

Coverage applies only to the product and original components supplied in its retail package.

• Accidental or physical damage, including cracked shells, bent connectors, broken plugs or cable damage caused by pulling, twisting or improper storage.
• Liquid ingress, excessive moisture, corrosion, fire, abnormal heat, power surge or other external causes.
• Damage resulting from misuse, neglect, unsuitable equipment or use outside the product's intended purpose.
• Products modified, opened internally, repaired or serviced by an unauthorised person.
• Removed, altered or unreadable serial numbers, labels or proof-of-purchase details.
• Normal wear and tear, cosmetic deterioration or natural changes in surface finish.
• Consumable or hygiene items such as ear tips, unless defective when supplied.
• Third-party accessories, devices, software or services used with the product.
• Loss, theft or damage during customer-arranged transit caused by inadequate packaging.

1. Email hello@bypolar.in with your order number or invoice, product name and a description of the fault.
2. Provide photographs or a short video if requested so the support team can assess the issue.
3. Complete any reasonable troubleshooting steps provided by our team.
4. If return inspection is required, follow the packing and shipping instructions issued with your claim approval.

We will examine the product to determine whether the reported fault is covered. For an approved claim, BYPOLAR may repair the product, replace the affected component, or provide the same or an equivalent replacement product.

Any replacement product may be new or quality-tested and functionally equivalent. Replaced products or components become BYPOLAR property where collection is required.

A repaired or replaced product remains covered for the balance of the original warranty period.

Warranty service is limited to the remedies described above. To the extent permitted by applicable law, BYPOLAR's maximum liability under this warranty will not exceed the amount shown on the original purchase invoice.

BYPOLAR is not responsible for indirect or consequential losses, including loss of time, income, opportunity or data, arising from product downtime.

Nothing in this policy limits rights that cannot lawfully be excluded under applicable Indian consumer-protection law. Any dispute relating to this warranty will be subject to applicable Indian law and the jurisdiction of courts in Mumbai, Maharashtra.