Returns &
Replacements

Because earphones and ear tips are personal-use products, we do not accept change-of-mind returns after delivery. This hygiene restriction does not affect your rights when a product is defective, damaged in transit or different from what you ordered.

You may request a replacement within seven calendar days of delivery when:

• The product has a manufacturing defect or does not function on first use.
• A different product or variant was delivered.
• An item or included accessory is missing from the sealed package.
• The product arrived physically damaged. Transit-damage claims must be reported within 48 hours of delivery.

Approved replacement requests do not carry a restocking or reverse-pickup fee.

• Change of mind, preference or incompatibility that is not caused by a product defect.
• Minor colour differences caused by display settings, lighting or normal production variation.
• Damage caused by accident, liquid exposure, improper storage, incorrect installation, misuse or cable strain.
• Products altered, opened internally or serviced by an unauthorised person.
• Products returned without their supplied cable, accessories, packaging or proof of purchase, unless we confirm otherwise.
• Normal wear, cosmetic marks or used ear tips.

1. Email hello@bypolar.in with your order number, registered contact details and a clear description of the issue.
2. Attach clear photographs and, where useful, a short video showing the product, packaging and reported issue.
3. Our support team may guide you through basic checks before approving pickup or return shipment.
4. Pack the product securely with all supplied accessories and packaging.

After the returned product is received, we will inspect it against the claim. If approved, a replacement is generally dispatched within 7–10 business days.

If the same variant is unavailable, we may offer an equivalent product, store credit or a refund to the original payment method. Approved refunds generally appear within 5–7 business days after processing, although banking timelines may vary.